Having 50 e-mails before the second – or third – cup or morning coffee isn’t unusual for many business people these days. The overflowing inbox has become the norm. And these days when it seems everyone has a BlackBerry, iPhone or some similar device, there’s no such thing as leaving the e-mail at the office. [...]

In the last year, the focus for most businesses has been survival. Faced with dropping revenues, fewer customers and the unpleasant task of announcing layoffs, the concept of innovation has probably not even made it to the conference room white board let alone to the implementation phase. Innovation can be scary because, at the core, [...]