Improve client satisfaction, service quality and reduce expenses

Voice communications are central to successful litigation. Whether its service reliability, receiving/making critical calls, and/or effective call tracking, voice services not only affect client satisfaction, but also impact utilization and billability.

Spirit Telecom’s SpiritVoice services satisfy the challenging requirements of legal offices. With highly reliable service, call screening, centralized directory integration, call prioritization, and assistant/manager features, Spirit Telecom puts attorneys and staff in control of their communications.

With our SpiritVoice solution, legal offices eliminate the overhead and distractions of premises equipment. Spirit Telecom service extends to multiple offices, delivering a consistent set of features to all employees, including those in remote offices.

New communications capabilities for attorneys and legal offices are often complicated and hard to use. Slow and spotty adoption can reduce benefits driving the deployment. Recognizing this challenge, SpiritVoice offers an intuitive web interface along with online training materials.

SpiritVoice enables partners and staff to provide the client with priority call access and improved service. For larger corporate accounts, service-center features, Interactive Voice Response, and attendant services ensure that a higher volume client issues are quickly routed to appropriate staff for more rapid resolution. As a result, Spirit Telecom features reduce account management issues, reduce staff support, and improve client satisfaction.

Spirit Telecom includes service bundles that enable legal firms to save on total communications costs. A firm’s total costs typically include equipment/phone leases (or depreciation), maintenance, support, access, and minutes. Spirit Telecom bundles these services together and offers packages for a flat monthly rate per user.

 

If you’d like more information on our family of products, please complete our contact form or call us directly at 800.411.8157.